The London Dungeon Standard Entry Tickets

Bookings are 100% non-refundable and non-exchangeable.

Safety Information

With all COVID-19 restrictions ending in England on 24 Feb 2022, our priority is to continue to offer the best possible experience to our guests whilst ensuring we also look after our staff. We continue to have hygiene and safety measures in place throughout our attractions, including enhanced cleaning, hand sanitiser and increased ventilation.

In our indoor attractions, key walkways or busier areas, guests may still see signage stating ‘Face Coverings Recommended’ which is in line with public health guidance. Those staff who may wish to continue wearing a face covering whilst working have the option to do so.

If you or your party display any symptoms of COVID-19 or have tested positive, we ask that you do not visit.

Suitability

For children and young infants:

We recommend the experience is suitable for children 12 years and above, but this is at the discretion of the parent or guardian Children under the age of 16 years must be accompanied by an adult 18 years and above

For pregnant women:

Pregnant women can take part in all 19 live shows at any time during their pregnancy that they feel confident to visit

The Tyrant Boat ride and the Drop Dead Drop ride are not suitable for pregnant women. Members of staff will be happy to show you alternative routes

For international visitors:

The tours are run only in English to cater to the vast majority of international visitors Many non-English speakers still enjoy the sensory nature of our tours but may not experience the attraction in the same way as those proficient in English Unfortunately, audio guides are not available at this time

Accessibility

The majority of facilities are designed to be fully accessible to disabled guests. However due to the complex nature of an emergency evacuation it is not possible for wheelchair users or guests who have considerable walking difficulties walking, to access both rides ‘The Tyrant – Boat Ride’ and ‘Drop Dead – Drop Ride to Doom’. Please note that only one wheelchair per tour is permitted so we can assist the guest around the tour and also because our lift can only carry one wheelchair at a time.
Please email: LDGuestExperience@merlinentertainments.biz; quoting your standard ticket booking reference in order to book in a wheelchair timeslot.

For wheelchair users: There are two flights of stairs inside, but are fully accessible to guests who use a wheelchair.

The London Dungeon admits 1 wheelchair user per hour, at each quarter past the hour

Only wheelchairs are admitted if they are less than 300kg with both user and wheelchair weight included.

Wheelchairs must not be over the width of 27 inches wide and must be able to navigate tight angles and uneven flooring.

Unfortunately London Dungeons is unable to admit mobility scooters.

All wheelchair timeslots must be accompanied with an attraction ticket. If you are unable to book a wheelchair timeslot and tickets at the same time, please visit at the time of your wheelchair timeslot.

For those with autism and other neuro-diverse conditions: The London Dungeon is not a scare attraction or a horror maze.

The attractions is a highly sensory experience with dark spaces, loud noises, flashing/strobe lights, pungent smells and jump scares

Some shows that incorporate the aforementioned lighting include: The Lift (at the beginning of the experience), Plague Doctor's Surgery (blackouts and light 'stings'), Escape from Newgate Prison, the Drop Dead Drop ride, Guy Fawkes.

If you cannot be subjected to strobe lighting, we would recommend you speak to a team member regards to this.

At any point, during the tour, feel free to let a member of staff know if you or a member of your party needs to leave or take some time out

Hidden disabilities Please note staff are trained to recognise the Hidden Disabilities sunflower lanyard here at the London Dungeon and they have ear defenders should you or your fellow guests need them. Please talk to a member of staff at any point during the tour should you require any assistance.

Your ticket entitles you to entry to London Dungeon, with entrance at a chosen 15-minute timeslot You can reschedule your tickets for free if your plans change Guests aged 15 and under must be accompanied by an adult, aged 18+ Ride restrictions apply – visit our ride pages for more information